FAQ

1. What is ZillaShop?

ZillaShop is an online store offering high-quality, trendy, and affordable products delivered right to your door. We focus on providing a smooth shopping experience with fast shipping and responsive customer support.

2. How long does shipping take?

Shipping times vary depending on your location.

*Processing time: 1–3 business days

*U.S. shipping: 5–10 business days

*International shipping: 7–15 business days

You will receive a tracking number as soon as your order ships.

3. Do you accept returns or exchanges?

Yes! ZillaShop offers a 30-day return and exchange policy for unused and unopened products. If you receive a defective or incorrect product, please contact our support team and we will make it right.

4. What payment methods do you accept?

We accept all major payment methods, including:

✔ Visa, Mastercard, American Express

✔ PayPal

✔ Apple Pay / Google Pay

✔ Shopify Secure Checkout

5. How can I contact customer support?

You can reach our support team anytime via:

📧 Email: zillashop504@gmail.com

📩 Contact form on our website

We typically respond within24 hours.